Support

Puzzles and coins

Undo, Restart and teaching are free. Campaign rewards depend on stars; improving a result pays only the difference, up to 20 coins per level. Replaying the same result does not repeat a reward. Workshop items show their coin price before you confirm an unlock.

Choose an Easy, Medium or Hard Daily puzzle from separate libraries of reviewed boards. Easy earns 10 coins, Medium 20 and Hard 30, with only the improvement paid if you complete a harder choice that day: up to 30 coins total per UTC day. The day resets at 00:00 UTC; replaying a completed choice earns no extra coins. Daily play has separate progress and does not change campaign stars or unlocks.

Playing offline

The installed game supports offline campaign, Workshop and daily play without a Shunter account. Purchases, verified ad rewards, store restores and cloud sync need a connection and a supported build. The private browser test needs its initial download and tester sign-in, so an offline browser launch is not guaranteed.

Keeping your progress

Local progress stays on your device or in your browser. Where available, Android store builds also save with your Google Play Games account; iPhone builds can use your own iCloud account when that feature is enabled. iCloud saving is not yet available in current iPhone builds. Check Settings → Cloud save for status. Android store builds try Play Games sign-in at launch; offline play works if sign-in is unavailable.

Bare Games cannot read that platform cloud copy. If the cloud and phone have different games, read the choice carefully before replacing either. A purchase wallet's credential travels with the supported cloud save. Removing the app or local storage can lose a save, while an existing cloud copy may restore it. Keep the same app installation when updating a private Android test build.

Shunter's old recovery-key online collections have been retired. Current builds have no account to create or recover. Support cannot recover a removed local-only save or identify an anonymous wallet from an email address alone.

Purchases and ads

Purchases and rewarded ads depend on your platform and service availability. Public ad rewards are currently unavailable. You can always earn coins through play and skip ads. A purchase or chosen rewarded ad can create an anonymous wallet; it is separate from your saved game and needs no email or Shunter password.

Use Settings → Restore purchases to check the store in supported builds. Use the same store account; consumed coin packs are not awarded again by restoring or deleting a wallet. Apple or Google handles payment approval and refunds. If a purchase is pending, keep the app and saved data while retrying its check. Support may ask for the app version and a store order reference, never a card number or wallet credential.

An optional ad's reward arrives only after server verification. Check a pending reward before choosing another; a demo ad adds no coins. Private builds can have demo-ad controls, while store releases omit them. The Play billing test uses Google test cards only. Seeing a product or ad alone does not prove delivery or a refund.

Privacy and deletion

Settings → Purchases & privacy → Delete purchase wallet removes an existing wallet after confirmation. Local earned progress remains; purchased and mixed-funded items are removed. If it is interrupted, keep the app data and choose Resume wallet deletion. Platform cloud saves and local data have separate removal controls. Retired private-test collection records will be removed from the active service within 30 days after the first public store release with the account-free update; that release is still pending. Read the deletion page before clearing app data.